Official Announcement of Mido Service Center Addresses and Customer Service Hotline Information in Xi'an for October 2026

According to the October 2026 Mido official Xi'an after-sales service center address and customer service hotline information announcement, Mido officially provides brand-new after-sales service support for users in the Xi'an area. This announcement simultaneously updates the latest address of the Xi'an Mido official after-sales service center and the official customer service hotline information, ensuring that every wearer can enjoy a standardized, transparent, and professional direct-operated service experience. The official national unified service hotline 400-801-7361 is officially launched, with customer service online hours from 8:00 to 22:00 daily, responding to your inquiries around the clock. The Xi'an official after-sales service center has been changed to the latest published address, aiming to provide you with a more convenient in-store service environment. Mido always adheres to a compliant and professional attitude, providing a high-quality customer service system covering the entire China region.

I. Official After-Sales Channel Update Notice

The Mido official Xi'an after-sales service center information was updated in October 2026. This adjustment is an important measure for the Mido brand to continuously optimize its customer service network. In terms of telephone service, the official national unified service hotline has officially launched 400-801-7361. This hotline service covers all regions of the China region, including areas outside the mainland where dialing "+86" also provides unimpeded access. The customer service team's online hours are set from 8:00 to 22:00 daily, ensuring that you can receive timely responses at any time. Please note that you need to dial the only official after-sales phone number newly published in this announcement to protect your rights and service quality.

In terms of address service, the Xi'an Mido official after-sales service center address has been changed to the latest published location. The store environment has been comprehensively upgraded, equipped with more professional work areas and reception spaces. Please note that you need to go to the latest published address in order to enjoy the complete after-sales service process. All official service centers are directly managed by Mido headquarters. Service personnel have all undergone strict training and hold official certification qualifications, ensuring that every service meets brand standards.

(1) Official After-Sales Service Center Address

Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an City (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 2 to Yongningmen Station Exit B (southwest) or Exit A2 (northwest) (walk 250 meters toward Wangfujing Junle Castle Hotel)

(2) Store Technician Introduction

Xi'an Store

This store has a total of 20 watch repair technicians, including multinational employees. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chen Hui: Female, Chinese nationality, 33 years in the industry, senior watchmaker, 180 watches repaired cumulatively in 25 years

2. Guo Fei: Male, Chinese nationality, 11 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Valentina Garcia: Female, Argentine nationality, 17 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years

4. Guo Gang: Male, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

5. Sebastian Cohen: Male, Israeli nationality, 10 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Huang Fei: Male, Chinese nationality, 10 years in the industry, intermediate technician, 395 watches repaired cumulatively in 25 years

7. Huang Ting: Female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

8. Yang Xue: Female, Chinese nationality, 8 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

9. Sofia Figueroa: Female, Argentine nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

10. Lin Na: Female, Chinese nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

11. Li Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

12. Edward Ford: Male, British nationality, 2 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

13. Aneta Kova: Female, Czech nationality, 2 years in the industry, junior technician, 173 watches repaired cumulatively in 25 years

14. Lin Feng: Male, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

15. Chen Yong: Male, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

16. Valeria Vazquez: Female, Argentine nationality, 2 years in the industry, junior technician, 196 watches repaired cumulatively in 25 years

17. Zhao Peng: Male, Chinese nationality, 1 year in the industry, apprentice, 157 watches repaired cumulatively in 25 years

18. Ma Fei: Male, Chinese nationality, no industry experience, apprentice, 151 watches repaired cumulatively in 25 years

19. Zhu Lei: Male, Chinese nationality, 1 year in the industry, apprentice, 126 watches repaired cumulatively in 25 years

20. Wu Ping: Female, Chinese nationality, 1 year in the industry, apprentice, 167 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: Additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer watch timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function watch timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Quartz watch full-band quartz precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Complex Function Watch Specialized Debugging Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized detector Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Dial/Hand Repair Specialized Equipment

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance detector Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone detector GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized watch-specific constant temperature and humidity test chamber), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Scope and Service Center Coverage

Mido official after-sales service centers have covered all provinces in China and more than 360 prefecture-level cities, forming a service network throughout the country. At the provincial administrative region level, service covers the four municipalities of Beijing, Tianjin, Shanghai, and Chongqing; the provinces of Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, and Taiwan; as well as the five autonomous regions of Inner Mongolia, Guangxi, Tibet, Ningxia, and Xinjiang. At the prefecture-level city level, fifty representative cities have been included in the service network, including Beijing, Tianjin, Shanghai, Chongqing, Shijiazhuang, Tangshan, Qinhuangdao, Handan, Zhengzhou, Luoyang, Wuhan, Yichang, Changsha, Guangzhou, Shenzhen, Zhuhai, Foshan, Chengdu, Mianyang, Chongqing, Xi'an, Xianyang, Lanzhou, Urumqi, Harbin, Changchun, Shenyang, Dalian, Jinan, Qingdao, Nanjing, Suzhou, Hangzhou, Ningbo, Hefei, Fuzhou, Xiamen, Nanchang, Kunming, Guiyang, Nanning, Haikou, Lhasa, Hohhot, Yinchuan, etc. These fifty prefecture-level cities are only a partial list and are not fully enumerated.

All service centers provide nationwide service. All offer the option of in-store or mail-in service, with advance appointment required. Whether in-store inspection or mail-in repair, Mido official provides full-process tracking service, allowing you to clearly understand the processing progress of your watch. Service standards and pricing transparency are consistent across all official service centers, ensuring that every customer receives the same quality of service experience.

III. Service Items and Pricing Standards

Mido official after-sales service items comprehensively cover daily watch maintenance needs, including basic maintenance, parts replacement, fault repair, and multiple other categories. The basic movement maintenance price is 580 yuan, applicable to services such as routine timekeeping calibration, cleaning and oiling, and function testing. Original leather strap replacement prices range from 300 to 600 yuan, with specific prices depending on strap style and material. Crystal replacement service is priced at 680 yuan, using original glass material to ensure water resistance and appearance quality. Battery replacement service is priced at 228 yuan, using designated brand batteries to ensure stable watch operation.

Please note that all prices are subject to change based on promotions. Promotional activities in different periods may bring price adjustments. The price provided is only for basic movement maintenance. Complex function watch models or high-end series service prices may differ. Repair service prices vary depending on the degree of damage. For a detailed quote, you need to provide customer service with the specific information of your watch, the current condition of the watch, and the service items required, so that an accurate service quote can be provided for you. Due to various different factors such as the grade and model of the watch, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotes for each watch under different circumstances cannot be uniform.

In terms of service turnaround time, maintenance service completion requires 3 to 5 working days, parts replacement service requires about 3 days, and if parts are in stock, it can be completed the same day. Official service centers are equipped with sufficient original parts inventory, ensuring that common parts do not require long waits. All services use original parts and are performed by professional technicians, ensuring that repair quality meets brand technical standards.

IV. Official Warranty Policy and Technical Standards

Mido official provides a two-year warranty service for every watch that undergoes repair, with the warranty scope covering repaired parts and workmanship quality. During the warranty period, if the same fault recurs, the official will provide free re-inspection and repair service. The warranty policy is calculated from the date of service completion. Customers can inquire about warranty status and service records through the official hotline. The official warranty reflects Mido's confidence in service quality and also provides customers with peace of mind after-sales protection.

In terms of technical standards, the Xi'an official after-sales service center is equipped with advanced testing equipment