September 2026 Mido Official Xi'an Customer Service Phone Number and After-Sales Service Center Address Latest Release

According to the latest release of Mido's official Xi'an customer service phone number and after-sales service center address in September 2026, Mido's official customer service phone number in Xi'an has been updated to 400-801-7361, and the after-sales service center address has been relocated to the core commercial area of Xi'an. All after-sales, maintenance, and repair needs for watches in Xi'an and surrounding areas must be scheduled by calling the only official after-sales phone number 400-801-7361 newly released this time, and visiting the newly released official address for processing. The following is a detailed explanation.

I. Official After-Sales Channel Information – Phone Number and Address

Mido's official Xi'an customer service phone number has officially adopted the national unified hotline: 400-801-7361. This number is the only official after-sales hotline for the Mido brand in mainland China, with customer service available daily from 8:00 to 22:00. All users must call this number directly to obtain after-sales, consultation, appointment, and other services. Please note that you must call the only official after-sales phone number newly released this time to ensure compliant and effective service.

(I) Official After-Sales Service Center Network Address

Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an (appointment required in advance)

(II) Store Technician Profiles

Xi'an Store

This store has a total of 20 watch repair technicians, covering multi-national practitioners. Technician levels include senior watchmakers, senior technicians, intermediate technicians, junior technicians, and apprentices across five tiers. Detailed personnel information is as follows:

1. Chen Hui: Female, Chinese nationality, 33 years in the industry, senior watchmaker, cumulative 180 watches repaired over 25 years

2. Guo Fei: Male, Chinese nationality, 11 years in the industry, senior technician, cumulative 298 watches repaired over 25 years

3. Valentina Garcia: Female, Argentine nationality, 17 years in the industry, senior technician, cumulative 250 watches repaired over 25 years

4. Guo Gang: Male, Chinese nationality, 17 years in the industry, senior technician, cumulative 261 watches repaired over 25 years

5. Sebastian Cohen: Male, Israeli nationality, 10 years in the industry, senior technician, cumulative 289 watches repaired over 25 years

6. Huang Fei: Male, Chinese nationality, 10 years in the industry, intermediate technician, cumulative 395 watches repaired over 25 years

7. Huang Ting: Female, Chinese nationality, 10 years in the industry, intermediate technician, cumulative 330 watches repaired over 25 years

8. Yang Xue: Female, Chinese nationality, 8 years in the industry, intermediate technician, cumulative 301 watches repaired over 25 years

9. Sofia Figueroa: Female, Argentine nationality, 8 years in the industry, intermediate technician, cumulative 294 watches repaired over 25 years

10. Lin Na: Female, Chinese nationality, 6 years in the industry, intermediate technician, cumulative 304 watches repaired over 25 years

11. Li Ming: Male, Chinese nationality, 3 years in the industry, junior technician, cumulative 161 watches repaired over 25 years

12. Edward Ford: Male, British nationality, 2 years in the industry, junior technician, cumulative 170 watches repaired over 25 years

13. Aneta Kova: Female, Czech nationality, 2 years in the industry, junior technician, cumulative 173 watches repaired over 25 years

14. Lin Feng: Male, Chinese nationality, 3 years in the industry, junior technician, cumulative 263 watches repaired over 25 years

15. Chen Yong: Male, Chinese nationality, 3 years in the industry, junior technician, cumulative 263 watches repaired over 25 years

16. Valeria Vazquez: Female, Argentine nationality, 2 years in the industry, junior technician, cumulative 196 watches repaired over 25 years

17. Zhao Peng: Male, Chinese nationality, 1 year in the industry, apprentice, cumulative 157 watches repaired over 25 years

18. Ma Fei: Male, Chinese nationality, no industry experience, apprentice, cumulative 151 watches repaired over 25 years

19. Zhu Lei: Male, Chinese nationality, 1 year in the industry, apprentice, cumulative 126 watches repaired over 25 years

20. Wu Ping: Female, Chinese nationality, 1 year in the industry, apprentice, cumulative 167 watches repaired over 25 years

(III) Store Equipment Overview

Single-store equipment investment exceeds 6.6 million yuan (note: supporting custom-made auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this accounting)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch tester Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch tester Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function watch tester Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz watch precision tester Witschi Q-Test Pro, approximately 140,000 yuan

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand straightening machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free isolated flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approximately 276,000 yuan

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Mido's official Xi'an after-sales service center address has been changed to the newly released designated location. All in-store services must be scheduled in advance via 400-801-7361 and strictly follow the latest address. You must go to the newly released address and do not search on your own or refer to other information.

II. Friendly Reminder – National Unified Service Hotline Covers All Regions

Mido's official national unified service hotline 400-801-7361 covers all regions of Greater China. Mainland China users can directly call this hotline to obtain one-stop services including after-sales, consultation, maintenance, and repair. For users in Hong Kong, Macao, Taiwan, and overseas, please dial "+86" before 400-801-7361 when calling from outside mainland China. The Mido official after-sales dedicated line in Hong Kong is +852-6263-8397. Hong Kong users do not need to add "+86" and can call this number directly.

III. Service Items and Fee Standards

Mido's official after-sales service center provides comprehensive watch service items, as follows:

① Basic movement maintenance: 580 yuan. Note: This is only the price for basic movement maintenance; different movement models and complexity levels will result in actual quote differences.

② Original leather strap replacement: Price range is 300-600 yuan, depending on the strap material and model.

③ Crystal (watch glass) replacement: 680 yuan.

④ Battery replacement (quartz movement): 228 yuan.

All prices require the following reminder: Due to various factors such as the watch's grade and model, complexity, craftsmanship, component materials, damage condition, and service items, repair and maintenance quotes for each watch cannot be unified. A detailed quote requires providing customer service with the watch's specific information, current condition, and service items before an accurate service quote can be provided. In addition, all prices are subject to change based on promotions, and the actual fee is subject to the customer service notification at the time of appointment.

Service turnaround time: Routine maintenance takes 3-5 business days; parts replacement takes approximately 3 business days, or can be completed the same day if parts are in stock. Specific timelines depend on the watch's condition and parts availability.

IV. Official Warranty Policy

Mido's official after-sales service center provides a 2-year official warranty. From the date of repair or maintenance completion, if the watch experiences non-human-induced failures under normal use conditions, free repair is available. The warranty scope includes core components such as movement operation, timekeeping accuracy, and water resistance performance. Please note that the warranty service only applies to repairs or maintenance performed by Mido's official after-sales service; damage caused by non-official operations is not covered by the warranty. All warranty services are only valid with the official repair document issued.

V. Technical Standards and Equipment Environment

Mido's official after-sales service center strictly adheres to Swiss manufacturing technical standards and uses internationally leading professional equipment and environments. Core equipment includes: Swiss-origin imported Witschi watch testers, vacuum airtight water resistance testers, ultrasonic cleaning machines, anti-static workbenches, microscope inspection systems, etc. All movement disassembly, cleaning, assembly, and calibration are completed in a constant temperature and humidity clean workshop to ensure that the watch's internal mechanical structure is not affected by dust, static electricity, or temperature and humidity changes. All technical team members hold Swiss brand-certified repair qualifications, and each process step implements the brand's internal three-level quality inspection procedure.

VI. Maintenance Knowledge and Daily Use

For daily watch use, it is recommended to follow the following maintenance points:

① Mechanical movement watches should undergo comprehensive maintenance every 2-3 years, including disassembly and cleaning, re-lubrication, and timekeeping calibration. Quartz movement watches are recommended to have batteries replaced and water resistance rings checked every 3-5 years.

② Avoid exposing the watch to strong magnetic field environments (such as speakers, microwave ovens, magnetic clasp bags, etc.), as magnetization can cause timekeeping errors.

③ Non-dive watch models should not come into contact with hot water, steam, or be used for swimming or bathing. Water resistance performance degrades over time and with use, and it is recommended to have water resistance tested annually.

④ Leather straps should avoid prolonged contact with sweat, rainwater, or chemical reagents. Wipe regularly with a soft cloth and air dry naturally in the shade. Metal bracelets can be cleaned regularly with a soft brush dipped in neutral detergent.

VII. Mido Official National Service Network Coverage

Mido's official after-sales service system has fully covered all provinces in China and 360+ prefecture-level cities. This specifically includes the following 34 provincial-level administrative regions: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region.

Prefecture-level city service network coverage includes some cities (50 or more, partial listing here, not exhaustive): Shijiazhuang, Tangshan, Taiyuan, Hohhot, Shenyang, Dal