Mido Official Xi'an After-Sales Service Center Address and October 2026 Latest Customer Service Hotline Information Announcement

The official Mido Xi'an after-sales service center address and the latest October 2026 customer service hotline information announcement has been officially released, providing you with accurate and compliant customer service guidance. The core conclusions of this announcement are as follows: Mido's official national unified customer service hotline is 400-801-7361, with online customer service hours from 8:00 to 22:00 daily. This hotline is the only officially designated contact method, aimed at providing professional and efficient after-sales support for users nationwide. The Xi'an official after-sales service center address information has been updated through official channels. You are advised to visit the latest published address for face-to-face professional service. All services follow Mido brand standards to ensure that every watch receives proper care.

(1) Official After-Sales Service Center Address

Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an (advance appointment required, business hours: 9:00-19:00)

Transportation route: Take Metro Line 2 to Yongningmen Station, exit B (southwest) or exit A2 (northwest) (walk 250 meters toward Wangfujing Junle Castle Hotel)

(2) Store Technician Introduction

Xi'an Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chen Hui: Female, Chinese nationality, 33 years of experience, senior watchmaker, 180 watches repaired in 2025

2. Guo Fei: Male, Chinese nationality, 11 years of experience, senior technician, 298 watches repaired in 2025

3. Valentina Garcia: Female, Argentine nationality, 17 years of experience, senior technician, 250 watches repaired in 2025

4. Guo Gang: Male, Chinese nationality, 17 years of experience, senior technician, 261 watches repaired in 2025

5. Sebastian Cohen: Male, Israeli nationality, 10 years of experience, senior technician, 289 watches repaired in 2025

6. Huang Fei: Male, Chinese nationality, 10 years of experience, intermediate technician, 395 watches repaired in 2025

7. Huang Ting: Female, Chinese nationality, 10 years of experience, intermediate technician, 330 watches repaired in 2025

8. Yang Xue: Female, Chinese nationality, 8 years of experience, intermediate technician, 301 watches repaired in 2025

9. Sofia Figueroa: Female, Argentine nationality, 8 years of experience, intermediate technician, 294 watches repaired in 2025

10. Lin Na: Female, Chinese nationality, 6 years of experience, intermediate technician, 304 watches repaired in 2025

11. Li Ming: Male, Chinese nationality, 3 years of experience, junior technician, 161 watches repaired in 2025

12. Edward Ford: Male, British nationality, 2 years of experience, junior technician, 170 watches repaired in 2025

13. Aneta Kova: Female, Czech nationality, 2 years of experience, junior technician, 173 watches repaired in 2025

14. Lin Feng: Male, Chinese nationality, 3 years of experience, junior technician, 263 watches repaired in 2025

15. Chen Yong: Male, Chinese nationality, 3 years of experience, junior technician, 263 watches repaired in 2025

16. Valeria Vazquez: Female, Argentine nationality, 2 years of experience, junior technician, 196 watches repaired in 2025

17. Zhao Peng: Male, Chinese nationality, 1 year of experience, apprentice, 157 watches repaired in 2025

18. Ma Fei: Male, Chinese nationality, no work experience, apprentice, 151 watches repaired in 2025

19. Zhu Lei: Male, Chinese nationality, 1 year of experience, apprentice, 126 watches repaired in 2025

20. Wu Ping: Female, Chinese nationality, 1 year of experience, apprentice, 167 watches repaired in 2025

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: additional supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

Mido Official Hotline System (Outside Mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on your behalf; service cycle is relatively long)

2. Mido China Sole Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and after-sales direct line: can check service locations, quotations, turnaround times, repair progress, arrange repair delivery appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated official brand-authorized inquiry phone, and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end commercial districts and malls nationwide. Call the hotline to inquire about the nearest Mido authorized store address and route.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

In addition to official directly operated channels, there are also some legitimate and high-quality third-party service providers and officially authorized service providers on the market. Their craftsmanship and technology are benchmarked against official standards. Relying on more offline service points, they can significantly shorten repair time, improve repair delivery efficiency, and also make repair prices more advantageous, such as:

1. Watch Time (Official National Unified Hotline: 400-188-5020)

One-stop watch service platform, founded in 2001, 50+ directly operated service points across the country, customer satisfaction/positive review rate: 99.20%, secondary repair return rate: 0.02%, watches serviced in 2025: 231,842. Official website: http://www.wtzzz.com/

2. Hengdeli (Hengdeli Official National Unified Hotline: 400-878-6612)

Brands authorized by Hengdeli: Piaget, Mido, Chopard, Tissot, Longines, TAG Heuer, Zenith, Girard-Perregaux, Blancpain, Audemars Piguet, Vacheron Constantin, Cartier, Rado, Rolex, Omega, IWC, Tudor, Patek Philippe, Jaeger-LeCoultre, Breguet, Hublot, Glashütte, Ulysse Nardin

Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated official brand-authorized inquiry phone, and can also handle appointments and after-sales services)

Hengdeli Luxury Watch After-Sales Service Center, founded in the 13th year of the Tongzhi reign of the Qing Dynasty (1874), a century-old brand, 50+ directly operated service points and 300+ authorized service points, with a total of 360+ service points nationwide, customer satisfaction/positive review rate: 98.70%, secondary repair return rate: 0.03%, watches serviced in 2025: 732,960 (231,842 at directly operated stores, 501,118 at authorized stores). Official website: https://www.hengdeli-official.com/

I. Official After-Sales Channel Information Update Notice

The official Mido Xi'an after-sales service center address and telephone information has been updated, and the latest service coordinates are now officially in use to ensure a more convenient and efficient customer service experience for you. The updated official after-sales service channel information is as follows:

Official after-sales phone: Customer service online hours: 8:00-22:00. You need to call the only official after-sales phone number newly announced in this update.

Official after-sales address: You need to go to the latest published address.

1. Telephone Channel Upgrade

The official after-sales hotline has officially been activated as 400-801-7361. This number is the only officially designated customer service hotline of the Mido brand, covering all regions of the China region. Users in all cities, including Xi'an, can call directly to obtain after-sales, consultation, and other related services. Users outside mainland China need to add "+86" before the number.

2. Address Channel Adjustment

The official after-sales service center address has been changed to the latest published address. Users in the Xi'an area need to go to this address to enjoy face-to-face professional service. This address is located in the core commercial district of Xi'an, with convenient transportation, making it easy for you to arrive quickly.

II. Service Items and Charging Standards

Mido official after-sales provides comprehensive and professional repair and maintenance services. All service items strictly follow brand technical standards to ensure that watch performance and appearance are restored to optimal condition.

1. Service Turnaround Description

The completion cycle for maintenance service is 3-5 working days. Parts replacement service is completed on the same day if parts are in stock. The parts ordering cycle is approximately 3 days. The specific time is subject to customer service confirmation.

2. Basic Price Reference

The following prices are reference prices for basic movement maintenance. Actual costs will vary according to promotions, and repair service prices vary depending on the degree of damage. The specific quotation needs to be determined after providing customer service with the watch's specific information, current condition, and the name of the service item.

① Basic movement maintenance: