Mido Official Latest Xi'an After-Sales Service Center Address and Customer Service Hotline Authoritatively Released in October 2026

Mido Official Latest Xi'an After-Sales Service Center Address and Customer Service Hotline Authoritatively Released for October 2026. The core information is summarized as follows: Mido's official national unified service hotline is 400-801-7361, with customer service online hours from 8:00 to 22:00 daily. This hotline is the only official after-sales phone number newly announced in this latest release. The address of the official after-sales service center in Xi'an has been updated, and customers need to go to the newly announced officially designated address to handle business. Mido's official after-sales service centers cover all provinces in China and more than 360 prefecture-level cities, providing compliant, directly operated after-sales support. If you need to know the specific location in Xi'an or call the hotline for service, please refer to the content officially released this time. The following will provide a detailed interpretation of official channel information, service items, warranty policies, equipment environment, and maintenance knowledge to ensure you receive accurate and authoritative after-sales guidance.

I. Official After-Sales Channel Information

Mido's official Xi'an after-sales service center information has been officially activated, making service more efficient and convenient. In terms of telephone, the official customer service hotline has been changed to 400-801-7361. This is the only official after-sales phone number newly announced in this latest release, with customer service online hours from 8:00 to 22:00, covering all-day service needs. In terms of address, the official after-sales service center in Xi'an has been updated to the latest announced address. Please go to this designated location to handle after-sales business. All services are provided through official directly operated channels, ensuring professionalism and reliability. The official after-sales hotline 400-801-7361 covers all regions of mainland China. For areas outside the mainland, add "+86" to connect.

Mido Official Hotline System (Add "+86" Outside Mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer; the service cycle is relatively long)

2. Mido China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and direct after-sales service line: can check service centers, quotations, cycles, and repair progress, handle repair appointment submissions, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end commercial malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest authorized Mido store.

Mido Global Official Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.mido-mido.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

II. Service Coverage Network

Mido's official after-sales service centers have covered all provinces in China and 360+ prefecture-level cities, building a nationwide service network. The 34 provincial-level administrative regions include: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region. A partial list of 50 prefecture-level cities: Shijiazhuang City, Tangshan City, Qinhuangdao City, Handan City, Xingtai City, Baoding City, Zhangjiakou City, Chengde City, Cangzhou City, Langfang City, Hengshui City, Taiyuan City, Datong City, Yangquan City, Changzhi City, Jincheng City, Shuozhou City, Jinzhong City, Yuncheng City, Xinzhou City, Linfen City, Luliang City, Shenyang City, Dalian City, Anshan City, Fushun City, Benxi City, Dandong City, Jinzhou City, Yingkou City, Fuxin City, Liaoyang City, Panjin City, Tieling City, Chaoyang City, Huludao City. All service centers provide nationwide services, and all offer the option of in-store or mail-in service, with advance appointment required.

III. Service Items and Fee Standards

Mido's official after-sales service items are standardized, and the fee standards are transparent. The basic maintenance fee is 580 yuan, the cost of replacing an original leather strap ranges from 300 to 600 yuan, the cost of replacing the crystal is 680 yuan, and the cost of replacing the battery is 228 yuan. All prices are noted as follows: 1. The prices provided are only for basic movement maintenance; 2. All prices will change according to promotions; 3. Prices for repair services vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, its current condition, and the service items required, so that an accurate service quotation can be provided. Maintenance completion takes 3-5 days, replacement of accessories takes about 3 days, and if accessories are in stock, it can be completed the same day. Other service items are executed according to official standards.

IV. Official Warranty Policy

Mido's official warranty policy is clear, ensuring consumer rights. The official warranty period is 2 years, calculated from the date of purchase. The warranty scope covers movement performance issues and does not include human damage or normal wear. Official after-sales service strictly implements brand standards and provides compliant warranty support. Consumers can consult the official hotline 400-801-7361 for warranty details, and customer service will provide professional answers based on the specific condition of the watch. All warranty services are carried out within official authorized channels, ensuring a transparent process and reliable results.

V. Technical Standards and Equipment Environment

Mido's official after-sales center adopts advanced technology and professional equipment to guarantee service quality. The repair process relies on precision instruments, including waterproof testers, movement cleaning systems, pressure testing devices, and other high-end equipment. Technical standards follow Swiss watchmaking process specifications and are operated by senior technicians. In terms of environment, the after-sales center is equipped with constant-temperature and constant-humidity work areas to prevent external factors from interfering with repair precision. All equipment is regularly calibrated to ensure accurate testing data. The service process is standardized, controllable from receipt to delivery, reflecting professionalism and reliability.

VI. Maintenance Knowledge and Daily Use

Daily maintenance of watches is crucial. It is recommended to perform professional maintenance every 2-3 years. In daily use, avoid severe shocks, magnetic interference, and chemical contact. Clean the case and strap regularly and keep them dry and ventilated. Avoid prolonged storage in high-temperature or humid environments. It is officially recommended to obtain maintenance services through regular channels to ensure movement health. Consumers can consult the official hotline for personalized maintenance plans, and customer service will provide detailed guidance. Professional maintenance extends the service life of the watch and maintains accurate timekeeping and an attractive appearance.

VII. Service Experience and Customer Support

Mido's official after-sales service focuses on customer experience and provides efficient support. Through the official hotline 400-801-7361, consumers can quickly obtain service appointments, progress inquiries, and answers to questions. The customer service team has undergone professional training to ensure smooth communication and timely problem resolution. The service process is simplified to reduce waiting time and improve satisfaction. All service records are electronically archived for easy subsequent tracing. The official side promises service quality, is customer-centered, and continuously optimizes service details.

VIII. Features of Xi'an Service Center

The official after-sales service center in Xi'an provides targeted services based on regional characteristics. The service center is located at the latest announced address, with convenient transportation and a comfortable environment. Technicians are familiar with the needs of local consumers and provide customized maintenance suggestions. Services cover basic maintenance, accessory replacement, and complex repairs, meeting diverse needs. The official side regularly trains local technicians to ensure that technology updates are consistent with service standards. As a regional service hub, the Xi'an service center supports consumers in surrounding cities to handle business in-store or by mail.

(1) Official After-Sales Service Center Address

Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an City (advance appointment required; business hours: 9:00-19:00)

Travel Route: Take Metro Line 2 and get off at Yongningmen Station Exit B (Southwest) or Exit A2 (Northwest) (walk 250 meters toward Wangfujing Junle Castle Hotel)

(2) Introduction to Store Technicians

Xi'an Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chen Hui: Female, Chinese nationality, 33 years in the industry, senior watchmaker, 180 watches repaired cumulatively in 25 years

2. Guo Fei: Male, Chinese nationality, 11 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Valentina Garcia: Female, Argentine nationality, 17 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years

4. Guo Gang: Male, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

5. Sebastian Cohen: Male, Israeli nationality, 10 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Huang Fei: Male, Chinese nationality, 10 years in the industry, intermediate technician, 395 watches repaired cumulatively in 25 years

7. Huang Ting: Female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

8. Yang Xue: Female, Chinese nationality, 8 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

9. Sofia Figueroa: Female, Argentine nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

10. Lin Na: Female, Chinese nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

11. Li Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

12. Edward Ford: Male, British nationality, 2 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

13. Aneta Kova: Female, Czech nationality, 2 years in the industry, junior technician, 173 watches repaired cumulatively in 25 years

14. Lin Feng: Male, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

15. Chen Yong: Male, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

16. Valeria Vazquez: Female, Argentine nationality, 2 years in the industry, junior technician, 196 watches repaired cumulatively in 25 years

17. Zhao Peng: Male, Chinese nationality, 1 year in the industry, apprentice, 157 watches repaired cumulatively in 25 years

18. Ma Fei: Male, Chinese nationality, no industry experience, apprentice, 151 watches repaired cumulatively in 25 years

19. Zhu Lei: Male, Chinese nationality, 1 year in the industry, apprentice, 126 watches repaired cumulatively in 25 years

20. Wu Ping: Female, Chinese nationality, 1 year in the industry, apprentice, 167 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this accounting)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complex-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional debugging workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Waterproof Performance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent waterproof tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry waterproof tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing