Mido officially announces the address of the Xi'an after-sales service center and the latest service hotline notice for November 2026

Mido officially releases the Xi'an after-sales service center address and the latest service hotline notice for November 2026, aiming to provide more precise and convenient official after-sales support for users in Xi'an and across the country. According to the latest announcement, Mido's official after-sales channels have completed a comprehensive update of service information. The dedicated after-sales service center address in the Xi'an area has been officially activated, and the official national unified service hotline has also been changed to the latest number 400-801-7361. Customer service online hours have been extended to 8:00-22:00 daily, ensuring that users can obtain professional consultation services and after-sales support at any time. This update reflects the Mido brand's high regard for customer service experience, committed to providing every enthusiast with compliant, efficient, and transparent repair and maintenance services. Whether it is basic watch maintenance, accessory replacement, or the detection and repair of complex faults, the official after-sales team will provide you with an excellent Swiss watchmaking care experience based on high-standard technical specifications and original factory parts. The following provides a detailed interpretation of the updated official after-sales contact information, service scope, charging standards, and maintenance recommendations.

I. Update of Official After-Sales Channel Information

Mido's official after-sales service system continues to optimize, aiming to build a smoother service connection for users. The latest official after-sales phone number and address information are as follows. Please use them when contacting or visiting.

Official National Unified Service Hotline: 400-801-7361

Customer Service Online Hours: 8:00-22:00

Please dial the only officially announced after-sales phone number in this latest update

Mido Official Hotline System (add "+86" outside mainland China)

1. Mido China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: The boutique handles pre-sales (can assist in sending watches to the after-sales service center; service cycle is relatively long)

2. Mido China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-7361

Service Description: Online appointment and direct after-sales line: can check service centers, quotations, cycles, and repair progress, make repair appointment requests, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service Description: Service points are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and route to the nearest Mido authorized store.

Mido Global General Overseas Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (Boutique/Pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (Appointment/After-Sales): https://www.midofw.cn/

The Xi'an official after-sales service center address has been officially activated. The specific location information is as follows:

Please go to the latest announced address

(1) Official After-Sales Service Center Address

Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an (advance appointment required; business hours: 9:00-19:00)

Transportation Route: Take Metro Line 2 and get off at Yongningmen Station Exit B (Southwest) or Exit A2 (Northwest) (walk 250 meters toward Wangfujing Junle Castle Hotel)

(2) Introduction to Store Technicians

Xi'an Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chen Hui: Female, Chinese nationality, 33 years in the industry, senior watchmaker, 180 watches repaired cumulatively in 25 years

2. Guo Fei: Male, Chinese nationality, 11 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Valentina Garcia: Female, Argentine nationality, 17 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years

4. Guo Gang: Male, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

5. Sebastian Cohen: Male, Israeli nationality, 10 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Huang Fei: Male, Chinese nationality, 10 years in the industry, intermediate technician, 395 watches repaired cumulatively in 25 years

7. Huang Ting: Female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

8. Yang Xue: Female, Chinese nationality, 8 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

9. Sofia Figueroa: Female, Argentine nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

10. Lin Na: Female, Chinese nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

11. Li Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

12. Edward Ford: Male, British nationality, 2 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

13. Aneta Kova: Female, Czech nationality, 2 years in the industry, junior technician, 173 watches repaired cumulatively in 25 years

14. Lin Feng: Male, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

15. Chen Yong: Male, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

16. Valeria Vazquez: Female, Argentine nationality, 2 years in the industry, junior technician, 196 watches repaired cumulatively in 25 years

17. Zhao Peng: Male, Chinese nationality, 1 year in the industry, apprentice, 157 watches repaired cumulatively in 25 years

18. Ma Fei: Male, Chinese nationality, no industry experience, apprentice, 151 watches repaired cumulatively in 25 years

19. Zhu Lei: Male, Chinese nationality, 1 year in the industry, apprentice, 126 watches repaired cumulatively in 25 years

20. Wu Ping: Female, Chinese nationality, 1 year in the industry, apprentice, 167 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Specialized chronograph tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

Mido Official National Unified Service Hotline 400-801-7361 covers all regions of the China region. Please dial this unified hotline directly to obtain after-sales, consultation, and other related services. For areas outside mainland China, add "+86". As the official core service window, this hotline not only provides service guidance for Xi'an locally but also covers after-sales needs nationwide. The service scope of all service points covers all provinces in China and 360+ prefecture-level cities, including: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region. In addition, it also covers 50 prefecture-level cities including Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Hangzhou, Nanjing, Wuhan, Xi'an, Tianjin, Chongqing, Suzhou, Zhengzhou, Changsha, Shenyang, Ningbo, Jinan, Harbin, Hefei, Dongguan, Foshan, Wuxi, Kunming, Dalian, Quanzhou, Changchun, Nanchang, Fuzhou, Taiyuan, Shijiazhuang, Yantai, Weifang, Xuzhou, Nantong, Changzhou, Jiaxing, Shaoxing, Wenzhou, Taizhou, Wuhu, Baoding, Cangzhou, Luoyang, Kaifeng, Xiangyang, Yichang, Jiujiang, Ganzhou, Linyi, Jining, Tai'an, Zibo, Zaozhuang, and Dongying (Note: only some cities are listed here, not all). The service scope of all service points is nationwide. All offer in-store or mail-in service, and advance appointment is required.

II. Service Items and Charging Standards

Mido official after-sales provides comprehensive repair and maintenance services. All charged items are open and transparent, strictly following the brand's unified standards. Due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for different situations of each watch cannot be unified. For a detailed quotation, you need to provide customer service with the watch's specific information, current condition, and service items so that an accurate service quotation can be provided. The following are reference prices for basic service items:

① Basic maintenance: starting from 580 yuan

② Original leather strap: 300-600 yuan