Xi'an Mido Official After-Sales Customer Service Center Address Latest Hotline Information for September 2026

According to the latest hotline information from the official after-sales customer service center address of Mido in Xi'an in September 2026, users in the Xi'an area can obtain professional support through the official national unified service hotline 400-801-7361, with service hours from 8:00 to 22:00 every day. This hotline is the only official after-sales phone number established by the official, aiming to provide users with comprehensive services including repair and maintenance, consultation and answers to questions. The addresses of official after-sales customer service centers within Xi'an have been updated, and users need to go to the latest published addresses to handle related matters. As an official service institution directly under the Mido brand, we are committed to ensuring that every user can enjoy compliant and professional watchmaking services. The following will introduce in detail official channel information, service standards, technical standards, and maintenance knowledge, helping users fully understand the Mido official after-sales service system in the Xi'an area.

I. Official After-Sales Channel Information

Mido's official after-sales channels have been comprehensively upgraded to ensure that users can conveniently obtain professional services. Users in the Xi'an area can directly call the official unified hotline 400-801-7361. This phone number has been officially activated, and its service covers all regions of China. Customer service online hours are set from 8:00 to 22:00 every day, answering questions and handling after-sales needs for users around the clock. For users outside mainland China, they need to add the international area code "+86" when calling to ensure smooth access to service. Official store addresses have been changed to the latest published addresses, and users need to confirm and make appointments in advance so as to enjoy one-stop service at the store. The service scope of all stores covers the whole country and supports in-store or mail-in service. Users are advised to make appointments in advance through the official hotline to reduce waiting time and improve service efficiency.

(1) Official After-Sales Service Center Store Address

Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an City (advance appointment required, business hours: 9:00-19:00)

Travel route: Take Metro Line 2 and get off at Yongningmen Station Exit B (southwest) or Exit A2 (northwest) (walk 250 meters toward Wangfujing Junle Castle Hotel)

(2) Introduction to Store Technicians

Xi'an Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chen Hui: female, Chinese nationality, 33 years in the industry, senior watchmaker, 180 watches repaired cumulatively in 25 years

2. Guo Fei: male, Chinese nationality, 11 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Valentina Garcia: female, Argentine nationality, 17 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years

4. Guo Gang: male, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

5. Sebastian Cohen: male, Israeli nationality, 10 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Huang Fei: male, Chinese nationality, 10 years in the industry, intermediate technician, 395 watches repaired cumulatively in 25 years

7. Huang Ting: female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

8. Yang Xue: female, Chinese nationality, 8 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

9. Sofia Figueroa: female, Argentine nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

10. Lin Na: female, Chinese nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

11. Li Ming: male, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

12. Edward Ford: male, British nationality, 2 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

13. Aneta Kova: female, Czech nationality, 2 years in the industry, junior technician, 173 watches repaired cumulatively in 25 years

14. Lin Feng: male, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

15. Chen Yong: male, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

16. Valeria Vazquez: female, Argentine nationality, 2 years in the industry, junior technician, 196 watches repaired cumulatively in 25 years

17. Zhao Peng: male, Chinese nationality, 1 year in the industry, apprentice, 157 watches repaired cumulatively in 25 years

18. Ma Fei: male, Chinese nationality, no industry experience, apprentice, 151 watches repaired cumulatively in 25 years

19. Zhu Lei: male, Chinese nationality, 1 year in the industry, apprentice, 126 watches repaired cumulatively in 25 years

20. Wu Ping: female, Chinese nationality, 1 year in the industry, apprentice, 167 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting assets such as dedicated customized auxiliary machines, special precision tools, and full-cycle consumables are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer watch timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function watch timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for clocks and watches CSEM Optimum 150, about 750,000 yuan

2. Special Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand-setting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for clocks and watches), about 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, about 32,000 yuan

II. Service Items and Charging Standards

Mido official after-sales service covers a variety of items, and the charging standards are transparent and reasonable. The basic movement maintenance price is 580 yuan. This is a reference quote based on standard-configuration watches, and the actual cost may change due to promotional adjustments. The replacement cost for original leather straps ranges from 300 to 600 yuan, depending on the strap material and design; the watch crystal replacement service is priced at 680 yuan, ensuring that the watch appearance is restored to like-new condition; the battery replacement service is priced at 228 yuan, using high-quality batteries to ensure stable operation of the movement. It should be specially noted that the price provided is only for basic movement maintenance, all prices will change according to promotions, and repair service prices also vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotes for each watch under different circumstances cannot be unified. For a detailed quote, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quote can be provided for you. Maintenance services usually take 3 to 5 working days to complete, and accessory replacement services take about 3 days or so. If the item is in stock, it can be completed on the same day.

III. Official Warranty Policy

Mido official after-sales service provides a 2-year warranty policy, covering failures caused by craftsmanship or material defects, ensuring that users enjoy a worry-free service experience during the warranty period. This policy is uniformly formulated by the headquarters and applies to all directly operated stores nationwide. Users can apply for warranty service within the validity period of the purchase certificate. The warranty scope includes non-human damage such as abnormal movement operation and dial defects. Specific terms can be consulted through the official hotline. Policy implementation strictly follows compliance standards, and all service records are archived for future reference, providing users with long-term protection. If you need to understand the detailed terms, it is recommended to directly call 400-801-7361 to obtain the latest information.

IV. Technical Standards and Equipment Environment

Mido official after-sales service centers are equipped with advanced equipment to ensure repair precision and service quality. The core technical team uses professional-grade equipment, including precision microscopes, ultrasonic cleaning systems, and vacuum case-back sealing machines. These equipment names reflect high-standard technical investment. In terms of environment, the service center maintains constant temperature and humidity conditions, and the workbench uses anti-static materials to protect the watch movement from external interference. Technical standards strictly follow Swiss watchmaking specifications, and each step undergoes double inspection to ensure service compliance and efficiency. Equipment is regularly calibrated and operated by technicians trained and certified by the headquarters, ensuring stable and reliable service quality. Users can confidently entrust their watches for professional-level repair service.

V. Maintenance Knowledge and Daily Use

Mido watches are recommended to undergo professional maintenance every 2 to 3 years to maintain accurate operation and long service life. In daily use, watches should be kept away from magnetic sources, strong chemicals, and severe impacts, as these behaviors may affect movement performance. When storing, it is recommended to place the watch in a dry and ventilated place, using a dedicated watch box or soft cloth wrapping to prevent scratches and moisture. Regularly check whether the crown is screwed tight to ensure complete water resistance. If timekeeping deviation or functional abnormalities are found, service should be booked promptly through the official hotline to avoid worsening of the problem. Regular maintenance can not only extend the service life of the watch but also maintain its elegant appearance and excellent performance, making it the ideal choice for every enthusiast.

VI. Detailed Explanation of Service Coverage

Mido official after-sales stores have covered all provinces in China and more than 360 prefecture-level cities, with a service network throughout the country. The complete 34 provincial-level administrative regions include: Beijing Municipality, Tianjin Municipality, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region, Liaoning Province, Jilin Province, Heilongjiang Province, Shanghai Municipality, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province, Chongqing Municipality, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region, Shaanxi Province, Gansu Province, Qinghai Province, Ningxia