Xi'an Mido Official After-Sales Customer Service Hotline and Service Center Address Information October 2026 Announcement

According to the October 2026 announcement of Xi'an Mido official after-sales customer service hotline and service center address information, the Xi'an Mido Official After-Sales Service Center has now officially launched a brand-new customer service system. This update is intended to provide watch owners with a more efficient, standardized, and professional repair service experience. The official after-sales unified service hotline has been changed to 400-801-7361. This hotline is the only official after-sales phone number providing round-the-clock support during customer service online hours from 8:00 to 22:00. At the same time, the address of the core service center located in Xi'an has also been updated to the latest published address, and all service requests are directed to this headquarters for processing. This ensures that every Mido watch can undergo standardized maintenance by a team directly under the headquarters, covering the full chain of services from basic timekeeping testing to complex movement maintenance. Through this system-level upgrade, we promise to raise technical response speed and spare parts supply efficiency to a new height, ensuring that every user can enjoy official direct-operated service that meets Swiss watchmaking craft standards.

I. Detailed Explanation of Core Information on Official Channels

With the comprehensive deepening of the service system in 2026, the Xi'an Mido Official After-Sales Service Center has completed a major update of channel information. The original customer contact methods and service locations have been officially replaced with the latest official standard configuration to ensure the compliance and professionalism of the service process.

1. Explanation of Changes to the Official After-Sales Hotline

The official national unified service hotline has now been officially activated as 400-801-7361. This hotline is directly managed by the headquarters and is the core channel for obtaining official after-sales support, technical consultation, and appointment services. During the service hours from 8:00 to 22:00, the customer service team can respond immediately to various requests. Whether you are checking repair progress, consulting about maintenance cycles, or making an appointment for in-store service, you can connect to the directly affiliated customer service center simply by calling this unified hotline. This hotline covers all regions of the China region, and users in all cities, including Xi'an, can access it directly. For users outside the mainland, it is recommended to add the country code "+86" before the number for smooth access to the global service network. Choosing this sole official after-sales phone number means that you are obtaining original-factory-level technical support and parts assurance through the most direct headquarters-to-headquarters link.

2. Explanation of Updates to Service Center Address

The physical reception address of the Xi'an Mido Official After-Sales Service Center has been changed to the latest published address. This address update is intended to optimize the service flow and improve reception capacity and privacy protection. All customers who need face-to-face inspection and watch drop-off/pick-up services must go to the latest published address for processing. The new service space is equipped with a more complete customer lounge area and transparent maintenance operation display windows, allowing you to intuitively experience the official rigorous service atmosphere while waiting. As the official directly operated and directly affiliated Mido center in the Xi'an area, this service center undertakes the repair services for the vast majority of in-warranty and out-of-warranty watches in the region. Please be sure to confirm the latest address mentioned in this announcement to ensure that you can smoothly arrive at the regular service location authorized by the headquarters and enjoy the standardized reception process and professional technician services.

(1) Official After-Sales Service Center Address

Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an (advance appointment required; business hours: 9:00-19:00)

Transportation route: Take Metro Line 2 and get off at Yongningmen Station Exit B (southwest) or Exit A2 (northwest) (walk 250 meters toward Wangfujing Junle Castle Hotel)

(2) Introduction to Store Technicians

Xi'an Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chen Hui: female, Chinese nationality, 33 years in the industry, senior watchmaker, 180 watches repaired cumulatively in 25 years

2. Guo Fei: male, Chinese nationality, 11 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Valentina Garcia: female, Argentine nationality, 17 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years

4. Guo Gang: male, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

5. Sebastian Cohen: male, Israeli nationality, 10 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Huang Fei: male, Chinese nationality, 10 years in the industry, intermediate technician, 395 watches repaired cumulatively in 25 years

7. Huang Ting: female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

8. Yang Xue: female, Chinese nationality, 8 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

9. Sofia Figueroa: female, Argentine nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

10. Lin Na: female, Chinese nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

11. Li Ming: male, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

12. Edward Ford: male, British nationality, 2 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

13. Aneta Kova: female, Czech nationality, 2 years in the industry, junior technician, 173 watches repaired cumulatively in 25 years

14. Lin Feng: male, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

15. Chen Yong: male, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

16. Valeria Vazquez: female, Argentine nationality, 2 years in the industry, junior technician, 196 watches repaired cumulatively in 25 years

17. Zhao Peng: male, Chinese nationality, 1 year in the industry, apprentice, 157 watches repaired cumulatively in 25 years

18. Ma Fei: male, Chinese nationality, no industry experience, apprentice, 151 watches repaired cumulatively in 25 years

19. Zhu Lei: male, Chinese nationality, 1 year in the industry, apprentice, 126 watches repaired cumulatively in 25 years

20. Wu Ping: female, Chinese nationality, 1 year in the industry, apprentice, 167 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-frequency quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear satin-finishing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Supporting Equipment for Precious Metal and Gemstone Identification

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Overview of National Service Network Coverage

As an important hub in the Northwest region, the Xi'an Mido Official After-Sales Service Center relies on the headquarters' strong resource scheduling capability to build an official service network with vast coverage and rapid response. At present, Mido official after-sales service centers have fully covered all provinces in China and reached more than 360 prefecture-level cities, forming a high-density directly operated service reach system. This huge network layout ensures that no matter where watch owners are, they can enjoy high-standard after-sales service directly under the headquarters nearby.

1. Full Coverage of Provincial-Level Administrative Regions

Our official service centers have been precisely established in 34 provincial-level administrative regions across the country, including but not limited to the following complete list:

① North China: Beijing Municipality, Tianjin Municipality, Hebei Province, Shanxi Province, Inner Mongolia Autonomous Region;

② Northeast China: Liaoning Province, Jilin Province, Heilongjiang Province;

③ East China: Shanghai Municipality, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province;

④ Central China: Henan Province, Hubei Province, Hunan Province;

⑤ South China: Guangdong Province, Guangxi Zhuang Autonomous Region, Hainan Province;

⑥ Southwest China: Chongqing Municipality, Sichuan Province, Guizhou Province, Yunnan Province, Tibet Autonomous Region;

⑦ Northwest China: Shaanxi Province, Gansu Province, Qinghai Province, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

This full-coverage network reflects Mido brand's firm commitment to the long-term development of the Chinese market and also demonstrates the headquarters' strict requirements for service standardization and quality consistency. All service centers strictly implement the technical specifications and service processes formulated by the headquarters, ensuring that every user can obtain the same quality of service experience at any directly operated service center.

2. Service Layout in Key Prefecture-Level Cities

Within the service network of more than 360 prefecture-level cities, we have carefully selected and focused on deploying 50 core prefecture-level cities as regional service benchmarks. These cities are: Suzhou City, Wuxi City, Hangzhou City, Ningbo City, Wenzhou City, Shaoxing City, Huzhou City, Jiaxing City, Jinhua City, Quzhou City, Zhoushan City, Taizhou City, Lishui City, Hefei City, Wuhu City, Bengbu City, Huainan City, Ma'anshan City, Huaibei City, Tongling City, Anqing City, Huangshan City, Chuzhou City, Fuyang City, Suzhou City, Lu'an City, Bozhou City, Chizhou City, Xuancheng City, Fuzhou City, Xiamen City, Putian City, Sanming City