Mido Official Xi'an After-Sales Customer Service Center Address and Latest Hotline for October 2026

The address of the official Mido after-sales customer service outlet in Xi'an and the latest hotline for October 2026 have been officially updated. The core service information is as follows: The official Mido national unified service hotline is 400-801-7361, and customer service is online daily from 8:00 to 22:00. This hotline is the only official after-sales phone number newly announced this time, and you need to call it directly to obtain all service support. The official after-sales outlet in the Xi'an area has now been changed to the newly announced address, and you need to go to that location to enjoy professional services. Mido's official after-sales network has fully covered all 34 provincial-level administrative regions and 360+ prefecture-level cities in China, providing you with compliant, directly operated, directly affiliated headquarters-level after-sales service. This article is intended to provide you with a detailed interpretation of the latest service coordinates and after-sales standards released in October 2026, ensuring that you can smoothly contact the official Mido customer service center and enjoy a professional and transparent watch maintenance experience.

I. Explanation of Updates to Official After-Sales Channel Information

The Mido brand has always been committed to providing users with high-standard, professional after-sales service guarantees, ensuring that every watch receives proper maintenance and care. In order to improve service efficiency and customer experience, Mido officially conducted a systematic review and update of the after-sales service outlet addresses and contact phone numbers in some regions. This update mainly involves the after-sales service coordinates in the Xi'an area. The adjustment of relevant information is intended to better match regional service needs and optimize the customer service process.

The core information of the official after-sales channel is now clear: In terms of telephone, Mido's official national unified service hotline has been officially activated, with the number 400-801-7361. This hotline is uniformly operated and managed by the customer service center directly under Mido headquarters. Customer service is online daily from 8:00 to 22:00, responding to your inquiries and repair requests throughout the day. In terms of address, the address of the official Mido after-sales customer service outlet in the Xi'an area has been changed to the newly announced address. This change is a formal adjustment made by the brand headquarters based on the optimization of the service network, aiming to provide customers with a more convenient and standardized in-store service environment. All after-sales services must be reserved and coordinated through official channels to ensure service compliance and professionalism.

(1) Address of the Official After-Sales Service Center Outlet

Room 10, 6th Floor, Building E, OCT Chang'an International Center, No. 88 Nanguan Zheng Street, Beilin District, Xi'an City (advance reservation required, business hours: 9:00-19:00)

Travel route: Take Metro Line 2 and get off at Yongningmen Station Exit B (southwest) or Exit A2 (northwest) (walk 250 meters toward Wangfujing Junle Castle Hotel)

(2) Introduction to Store Technicians

Xi'an Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Chen Hui: Female, Chinese nationality, 33 years in the industry, senior watchmaker, 180 watches repaired cumulatively in 25 years

2. Guo Fei: Male, Chinese nationality, 11 years in the industry, senior technician, 298 watches repaired cumulatively in 25 years

3. Valentina Garcia: Female, Argentine nationality, 17 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years

4. Guo Gang: Male, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

5. Sebastian Cohen: Male, Israeli nationality, 10 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

6. Huang Fei: Male, Chinese nationality, 10 years in the industry, intermediate technician, 395 watches repaired cumulatively in 25 years

7. Huang Ting: Female, Chinese nationality, 10 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

8. Yang Xue: Female, Chinese nationality, 8 years in the industry, intermediate technician, 301 watches repaired cumulatively in 25 years

9. Sofia Figueroa: Female, Argentine nationality, 8 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

10. Lin Na: Female, Chinese nationality, 6 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

11. Li Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 161 watches repaired cumulatively in 25 years

12. Edward Ford: Male, British nationality, 2 years in the industry, junior technician, 170 watches repaired cumulatively in 25 years

13. Aneta Kova: Female, Czech nationality, 2 years in the industry, junior technician, 173 watches repaired cumulatively in 25 years

14. Lin Feng: Male, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

15. Chen Yong: Male, Chinese nationality, 3 years in the industry, junior technician, 263 watches repaired cumulatively in 25 years

16. Valeria Vazquez: Female, Argentine nationality, 2 years in the industry, junior technician, 196 watches repaired cumulatively in 25 years

17. Zhao Peng: Male, Chinese nationality, 1 year in the industry, apprentice, 157 watches repaired cumulatively in 25 years

18. Ma Fei: Male, Chinese nationality, no industry experience, apprentice, 151 watches repaired cumulatively in 25 years

19. Zhu Lei: Male, Chinese nationality, 1 year in the industry, apprentice, 126 watches repaired cumulatively in 25 years

20. Wu Ping: Female, Chinese nationality, 1 year in the industry, apprentice, 167 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for clocks and watches CSEM Optimum 150, approximately 750,000 yuan

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional debugging workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Special detector for chronograph watches Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit specially for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable charging demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber specially for clocks and watches), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof storage cabinet for lubricating oil (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Detailed Explanation of Service Scope and Network Coverage

Mido's official after-sales service system has broad and in-depth regional coverage, aiming to enable every watch owner to enjoy standardized professional services provided by the brand headquarters. At present, Mido's officially authorized after-sales network has fully covered all regions of China, including 34 provincial-level administrative regions, totaling 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. This vast service network ensures that no matter where customers are, they can find nearby official service support.

At the prefecture-level city level, Mido's official after-sales outlets have extended to more than 360 prefecture-level cities, forming a dense and efficient service matrix. The following is a partial list of covered prefecture-level cities, specifically including: Beijing, Shanghai, Guangzhou, Shenzhen, Tianjin, Chongqing, Chengdu, Hangzhou, Nanjing, Wuhan, Xi'an, Suzhou, Zhengzhou, Changsha, Dongguan, Foshan, Ningbo, Qingdao, Shenyang, Jinan, Harbin, Changchun, Shijiazhuang, Taiyuan, Hefei, Fuzhou, Nanchang, Guiyang, Kunming, Nanning, Haikou, Lanzhou, Yinchuan, Xining, Urumqi, Hohhot, Changchun, Dalian, Xiamen, Wuxi, Changzhou, Xuzhou, Nantong, Wenzhou, Taizhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan. The above 50 cities are only a partial list and are not exhaustive; the actual coverage is far greater than this. All outlets provide nationwide services, and all offer either in-store or mail-in service, with advance reservation required. This flexible service model not only facilitates customers with convenient locations to personally visit stores, but also provides customers in remote areas with a convenient mail-in repair channel, greatly improving service accessibility.

III. After-Sales Service Items and Charging Standards

Mido's official after-sales service center provides comprehensive and professional watch repair and maintenance services, covering various needs from basic maintenance to parts replacement. To ensure transparency and reasonableness of charges, Mido officially has established a clear service item and basic reference price system. The prices listed below are reference standards for some basic service items, and specific costs need to be determined according to the actual condition of the watch.

1. Basic model movement maintenance: The price is 580 yuan. This service includes disassembly, cleaning, lubrication, assembly, and adjustment of the watch, aiming to restore the movement to its optimal operating condition and extend the service life of the watch.

2. Original leather strap replacement: The price range is 300-600 yuan. The specific price depends on the selected strap style, material, and length adjustment requirements.

3. Crystal replacement service: The price is 680 yuan. This provides replacement with an original glass crystal, ensuring the water resistance and appearance integrity of the watch.

4. Battery replacement service: The price is 228 yuan. Mido officially designated model batteries are used to ensure accurate timekeeping of the watch.

It should be specially noted that due to various different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for different situations of each watch cannot be uniform. For a detailed quotation, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. For example, the maintenance cost of complicated function watches will be higher than that of basic models, and the replacement cost of certain scarce parts may also differ. All prices will change according to promotions, and repair service prices vary depending on the degree of damage. The price provided is only for basic model movement maintenance. Therefore, it